Content Policy

Last updated: 19/09/2025

Scope: This policy applies to all content, features, and listings on the Your Smile Hub website.

Introduction: Your Smile Hub (“we”, “our”, or “us”) provides information and listings relating to dental and orthodontic practices. This policy sets out the standards that apply to content on our website and clarifies the extent of our responsibility. Additional disclaimers, including our Medical Information Disclaimer, form part of this policy.

Agreement: By using our website, you agree to comply with this Content Policy, including the Medical Disclaimer.

1. General Content Standards
1.1 We aim to ensure that all content published on Your Smile Hub is accurate, relevant, and up to date. If you become aware of information that is incorrect or outdated, please let us know so we can review it.
1.2 Content must not be offensive, misleading, unlawful, discriminatory, or defamatory.
1.3 Content must respect patient confidentiality and comply with accepted professional and ethical standards.
1.4 We reserve the right to review, edit, or remove any content that does not meet these standards or that we consider inappropriate for our website.

2. Practice Listings
2.1 Practices are responsible for ensuring that their listing information is accurate and complete, including but not limited to contact details, opening hours, services, fees, and images.
2.2 Practices must promptly notify Your Smile Hub of any changes to their information so that listings can be updated accordingly.
2.3 By submitting a listing, practices confirm that they are registered with the appropriate professional body (such as the General Dental Council in the UK) and agree to notify us immediately if their registration status changes.
2.4 Your Smile Hub reserves the right, at its sole discretion, to remove, edit, or temporarily suspend listings that are incomplete, inaccurate, or do not comply with this Content Policy.

3. Reviews and Comments
3.1 Reviews should reflect genuine, personal experiences with a dental or orthodontic practice.
3.2 Fake, paid-for, or incentivised reviews are strictly prohibited.
3.3 Your Smile Hub reserves the right to moderate, edit, or remove any reviews or comments that do not comply with these guidelines.
3.4 Your Smile Hub is not responsible for the opinions expressed in user reviews.

4. Intellectual Property
4.1 By submitting content to Your Smile Hub, including reviews, images, or text, you grant us a non-exclusive, royalty-free licence to display, reproduce, and use that content on our website.
4.2 You must only submit content that you own or for which you have obtained all necessary permissions to share, and to grant Your Smile Hub the right to use, reproduce, adapt, display, and distribute in connection with your listing, blog post, or any other content submitted to our website.
4.3 Your Smile Hub respects intellectual property rights and will remove content if a valid claim is made.
4.4 All original content created by or for Your Smile Hub, including text, graphics and logos, remains the property of Your Smile Hub and may not be copied or reproduced without our express permission.

5. Sponsored Content
5.1 All practice listings on Your Smile Hub are part of a paid service, which helps us maintain accurate information and a high-quality experience for visitors.
5.2 From time to time, Your Smile Hub may feature sponsored posts or articles. Sponsored content will always be clearly marked as “Sponsored.”
5.3 We review all sponsored content before publication to ensure it meets our quality standards and aligns with our values.
5.4 All claims in sponsored content must be honest, substantiated, and compliant with professional and advertising guidelines.
5.5 Responsibility for sponsored content rests with the practice or organisation providing it. Paid promotion must not influence factual accuracy.
5.6 While we take steps to ensure accuracy, Your Smile Hub does not provide medical advice and does not guarantee the effectiveness of any treatment mentioned in our content.
5.7 We may reject, edit or remove content that breaches advertising rules or our Content Policy.
5.8 Sponsored content does not imply endorsement by Your Smile Hub.

6. Medical Information Disclaimer
6.1 No advice
6.1.1 Your Smile Hub is a directory and information resource only. We do not provide medical treatment or medical advice.
6.1.2 Your Smile Hub contains general medical information for informational purposes.
6.1.3 The medical information provided is not medical advice and should not be relied upon as a substitute for professional dental or medical guidance.

6.2 No warranties
6.2.1 The information on our website is provided without any representations or warranties, express or implied.
6.2.2 Without limiting the scope of Section 6.2.1, we do not warrant or represent that the information on this website:
(a) will be constantly available, or available at all; or
(b) is true, accurate, complete, current or non-misleading.
6.2.3 We may provide links to third-party websites for convenience. We do not control, endorse, or assume responsibility for the content of these websites.
6.2.4 While we aim to provide accurate and up-to-date information about listed practices, Your Smile Hub is not responsible for any errors or omissions in the listings.

6.3 Medical assistance
6.3.1 You must not rely on the information on our website as a substitute for medical advice from your doctor or other qualified healthcare professional.
6.3.2 If you have any specific questions about a medical matter, you should consult your doctor or other qualified healthcare professional.
6.3.3 If you believe you may be suffering from a medical condition, you should seek immediate medical attention.
6.3.4 You should never delay seeking medical advice, disregard professional guidance, or discontinue any treatment based on information from our website.

6.4 Interactive features
6.4.1 Our website includes interactive features that allow users to communicate with us.
6.4.2 You acknowledge that, due to the limited nature of communication through these features, any assistance provided may be incomplete and could potentially be misleading.
6.4.3 Any guidance provided through these features is not personalised medical advice. You should always confirm any information with a qualified healthcare professional before making decisions about your health or treatment.

6.5 Limits on liability
6.5.1 Nothing in this disclaimer will:
(a) limit or exclude liability for death or personal injury resulting from negligence;
(b) limit or exclude liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in a way not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
6.5.2 Subject to clause 6.5.1 and to the fullest extent permitted by law:
(a) we will not be liable for any loss or damage of any kind (including, without limitation, direct, indirect, special, consequential, or punitive losses) arising from your use of this website, including any reliance on the information it contains.
(b) we will not be liable for: 
(i) the accuracy, completeness, or reliability of listings, sponsored content, or user-submitted material;
(ii) any advice, treatment, services, or outcomes provided by a practice listed on the website;
(iii) losses arising from website downtime, technical errors, interruptions, or unavailability of features;
(iv) loss of data or damage resulting from external links to third-party websites.
(c) our total liability to you in connection with your use of this website shall not exceed GBP100 (one hundred pounds).

7. Governing law
7.1 This disclaimer, and any disputes or claims arising out of or in connection with your use of this website, shall be governed by the laws of England and Wales.